Len Testa started TouringPlans - Dreamers Podcast

Len Testa started TouringPlans.com Part 2: He left his career to help others vacation better

Len Testa

Len Testa Started TouringPlans.com

Len Testa started TouringPlans.com

Connect with Len!

TouringPlans.com

WDWToday.com

@LenTesta

Len turned his passion and love for Disney World into a career helping over 100,000 vacationers a year. With The Unofficial Guide to Walt Disney World, Touringplans.com and Lines mobile app he continues his crusade to make vacations more fun. We also talk about his other vacation books about Universal Studios Orlando, Las Vegas, Disneyland, and Disneyland Paris.

Check out Part 1

Buy: The Unofficial Guide to Walt Disney World 2014

 Buy Ozzy’s Crazy Train

https://www.youtube.com/watch?v=3MLp7YNTznE

Episode 12

Transcription

1
[00:00:00],000 –> [00:00:05],40
this is the dreamers podcast where
dreamers share their stories to inspire

2
[00:00:05],40 –> [00:00:06],298
you

3
[00:00:06],299 –> [00:00:11],969
now join host Joe Pardo as he interviews
a dreamer who’s living their dreams

4
[00:00:22],160 –> [00:00:29],210
welcome to the dreamers podcast I’m your
host Joe Carter today I’m interviewing

5
[00:00:29],210 –> [00:00:34],250
been tested for the second time he’s
living his dream by making a career out

6
[00:00:34],250 –> [00:00:38],870
of visiting busy world welcome back to
the show and she in French hi Hayden I’m

7
[00:00:38],870 –> [00:00:46],489
doing outstanding still still still it’s
amazing . so in the last episode we cut

8
[00:00:46],489 –> [00:00:51],140
it off because you have so many awesome
stories to tell that we need to make it

9
[00:00:51],140 –> [00:00:55],579
a two parter because you do
larger-than-life personality he the

10
[00:00:55],579 –> [00:01:00],50
charitable way of saying I talk a lot to
thank you you’re very welcome but thank

11
[00:01:00],50 –> [00:01:04],160
you for being on the show so what steps
did you take to get started so it’s a

12
[00:01:04],160 –> [00:01:07],700
it’s kind of a funny story but once
bobbin I decided we wanted to the

13
[00:01:07],700 –> [00:01:11],390
website we went to our publisher at the
time the book publisher the time we said

14
[00:01:11],390 –> [00:01:15],560
hey we want to do this website do you
want to host it and it will write the

15
[00:01:15],560 –> [00:01:19],490
content but do you want to put this on
on your infrastructure because you know

16
[00:01:19],490 –> [00:01:22],190
you want to control it because you know
it’s your book and its most popular

17
[00:01:22],190 –> [00:01:25],729
child book in the world like I can
understand how many people control that

18
[00:01:25],729 –> [00:01:30],830
and and they said no they didn’t want to
go through the expense of managing the

19
[00:01:30],830 –> [00:01:35],240
website you know this is back when
websites are expensive right so you end

20
[00:01:35],240 –> [00:01:39],800
up doing it are ourselves so we built
the entire website from scratch and I’m

21
[00:01:39],800 –> [00:01:43],220
a programmer in a computer programmer by
trade so it wasn’t particularly

22
[00:01:43],220 –> [00:01:46],9
difficult but doesn’t use the scales
took me you know it took me awhile to

23
[00:01:46],9 –> [00:01:49],130
figure it out but we built the first
version the website you know we ran it

24
[00:01:49],130 –> [00:01:52],880
front four like around for a couple
years it was just a total labor of love

25
[00:01:52],880 –> [00:01:56],598
for making any money on on it was just
there to support the book you know we

26
[00:01:56],599 –> [00:02:00],170
would do book updates and we do touring
plans and answer emails and stuff and

27
[00:02:00],170 –> [00:02:04],670
then over time the the success of the
website really sort of tract or the

28
[00:02:04],670 –> [00:02:07],580
growth of the website really tracks for
the growth of the internet that every

29
[00:02:07],580 –> [00:02:14],180
year from like 2,000 you know 2001-2002
java 2003 more and more people in

30
[00:02:14],180 –> [00:02:18],680
writing in are using the site at one
point and around i guess like 2005 I was

31
[00:02:18],680 –> [00:02:25],400
answering like like 10,000 emails a year
to think what that’s like 30 30 emails a

32
[00:02:25],400 –> [00:02:30],320
day just look we’re getting way I’m
because it’s easier to write an email it

33
[00:02:30],320 –> [00:02:34],940
is a capital letter in the mail right so
you know i’m answering all these emails

34
[00:02:34],940 –> [00:02:35],690
at the time

35
[00:02:35],690 –> [00:02:39],109
a policy that said it was a policy the
bob and i had started off with it we

36
[00:02:39],110 –> [00:02:41],930
have to answer every email all those
people who worked in the book and female

37
[00:02:41],930 –> [00:02:44],840
kind of the time was Bob and me and you
know i’m talking about them like to this

38
[00:02:44],840 –> [00:02:49],130
is killing a full-time job and this at
the time this was this was a part-time

39
[00:02:49],130 –> [00:02:53],780
thing like so we started adding content
to the website to answer the questions

40
[00:02:53],780 –> [00:02:58],550
that we got so people have questions
like you know what do I do with this

41
[00:02:58],550 –> [00:03:01],790
particular it with how do i dapped this
particular training plan to my situation

42
[00:03:01],790 –> [00:03:05],780
and we give them some some tips or
what’s the best sort of tickets to buy

43
[00:03:05],780 –> [00:03:09],410
and we would give them some tips or you
know what’s your favorite hotel would

44
[00:03:09],410 –> [00:03:13],910
sort of rank hotels but it was all sort
of like a basic web pages back from when

45
[00:03:13],910 –> [00:03:17],720
the internet first started and the thing
that we realized that was over time the

46
[00:03:17],720 –> [00:03:22],430
the number of emails that we got not
only weren’t going down but they were

47
[00:03:22],430 –> [00:03:27],290
getting more complicated so it in here’s
why right so first of all anybody have a

48
[00:03:27],290 –> [00:03:31],280
question that had the book if they if
they couldn’t find an answer in the book

49
[00:03:31],280 –> [00:03:34],580
and the book is like 700 pages that if
they could finance from the book they

50
[00:03:34],580 –> [00:03:38],870
would they would come to the website in
we had started putting on the website

51
[00:03:38],870 –> [00:03:42],290
all of the questions that we got most
frequently so the questions that we were

52
[00:03:42],290 –> [00:03:47],209
left with or ones that were so you know
obscure or so difficult that they

53
[00:03:47],209 –> [00:03:50],780
weren’t answered in a 700-page book and
they weren’t answered on the website

54
[00:03:50],780 –> [00:03:54],500
because more people are using the
website and we were filtering out all of

55
[00:03:54],500 –> [00:03:57],80
the easy questions on the book and on
the site

56
[00:03:57],80 –> [00:04:01],760
all I was left with was is growing
volume of progressively harder questions

57
[00:04:01],760 –> [00:04:05],959
to answer and their people are trying
super detailed letters like you know

58
[00:04:05],959 –> [00:04:09],350
three pages long on a you know what they
plan to do a particular day and they

59
[00:04:09],350 –> [00:04:12],380
would ask these questions like you know
should i do this or this or this or this

60
[00:04:12],380 –> [00:04:16],310
or and it was he was really hard but we
were trying to answer all the but it was

61
[00:04:16],310 –> [00:04:21],140
taking about half an hour to answer one
question at a time so so it’s getting a

62
[00:04:21],140 –> [00:04:23],570
little crazy and one of the most
frequent questions that we’re getting

63
[00:04:23],570 –> [00:04:27],320
was what’s the best day of the year to
visit the best time to his disney world

64
[00:04:27],320 –> [00:04:30],469
so we came up with a crowd calendar and
put that on the site now is super

65
[00:04:30],470 –> [00:04:34],610
popular i guess a lot of notice when we
started adding tools like you know

66
[00:04:34],610 –> [00:04:37],640
different touring plan templates we
currently have a hundred fifty them on

67
[00:04:37],640 –> [00:04:41],210
the site but we started off with like 24
and we slowly added you know things to

68
[00:04:41],210 –> [00:04:45],620
the to the site where the attraction
reviews so you can we can update the

69
[00:04:45],620 –> [00:04:48],770
attraction reviews and stuff like that
but but now think I the last year that i

70
[00:04:48],770 –> [00:04:49],700
had last year that I

71
[00:04:49],700 –> [00:04:55],969
insert emails was like 2010’s nine maybe
but I answered as 16,000 emails that one

72
[00:04:55],970 –> [00:05:01],40
year justjust on the book and the
website which works out to be no means a

73
[00:05:01],40 –> [00:05:05],720
means of déjà i forgot my cactus I’m
not a mathematician like you

74
[00:05:06],410 –> [00:05:11],840
yeah always like a size sixteen thousand
six about 44 emails a day

75
[00:05:11],840 –> [00:05:17],390
yeah holy crab so i was spending
virtually all of my time you answering

76
[00:05:17],390 –> [00:05:22],99
emails so finally we hired Geralyn to do
to start answering the email for for us

77
[00:05:22],100 –> [00:05:28],130
which freed me up to do more development
on the website after a while it got to

78
[00:05:28],130 –> [00:05:30],409
the point where the site was really big

79
[00:05:30],410 –> [00:05:33],680
you know relatively speaking and we’re
getting a few thousand today and you’re

80
[00:05:33],680 –> [00:05:37],280
sort of at the point where even the
development work the things that people

81
[00:05:37],280 –> [00:05:42],409
were asking for was taking up more time
than I could I could devote to it so

82
[00:05:42],410 –> [00:05:46],580
even now with somebody answering all the
emails i still didn’t have enough time

83
[00:05:46],580 –> [00:05:53],000
to add in all the features that people
were requesting from the site so i ended

84
[00:05:53],000 –> [00:05:56],690
up taking some of the money from
subscriptions that we had in hiring our

85
[00:05:56],690 –> [00:06:00],320
first employee which was which was Henry
Henry work you know you’ve been very

86
[00:06:00],320 –> [00:06:04],40
I’ve never actually met him but I have
talked to him at least once or twice

87
[00:06:04],640 –> [00:06:08],780
cool so uh so that was fantastic
excellent where he was one of the best

88
[00:06:08],780 –> [00:06:13],460
first employees you could ever have a
company worked like a dog smart kid love

89
[00:06:13],460 –> [00:06:18],590
Disney so he actually said about for a
while we can be maintained the first

90
[00:06:18],590 –> [00:06:23],390
version of the website that i had had
written myself but then he did in his

91
[00:06:23],390 –> [00:06:29],120
spare time did a complete rewrite of the
website to bring on more solid framework

92
[00:06:29],120 –> [00:06:35],750
footing and once we had somebody working
on the site full-time it you know really

93
[00:06:35],750 –> [00:06:42],530
took off it took a few months but from
like 2011 22 doesn’t strike 2010-2011

94
[00:06:42],530 –> [00:06:47],90
2011-2012 and such as explored in terms
of growth

95
[00:06:47],90 –> [00:06:51],229
yeah we started we heard more employees
eventually at the end of $MONTH 2012 we

96
[00:06:51],230 –> [00:06:55],310
hired people don’t go into the parks
full time so I had one person in orlando

97
[00:06:55],310 –> [00:06:59],420
one person in Anaheim we have Henry we
had our customer service person Geralyn

98
[00:06:59],420 –> [00:07:02],569
you know it like a little mini business
and I was still doing it part time you

99
[00:07:02],569 –> [00:07:09],860
at night after work the end of $MONTH
2011 and made the decision to take the

100
[00:07:09],860 –> [00:07:13],639
dew tour plans full time and that was
sort of a big leap because i was living

101
[00:07:13],639 –> [00:07:18],169
a pretty comfortable corporate job that
I loved loved my job so that was a

102
[00:07:18],169 –> [00:07:20],990
little bit difficult decision but but
into being the right one

103
[00:07:20],990 –> [00:07:24],679
it was a it was scary but it’s you know
it’s fun

104
[00:07:24],679 –> [00:07:28],938
I I realize it’s only was Adam was at my
old job one day and somebody was

105
[00:07:28],939 –> [00:07:34],99
actually going to to Disney and they
threw a series of common friends they

106
[00:07:34],99 –> [00:07:38],569
found me so i’m on a conference call
talking about something completely and

107
[00:07:38],569 –> [00:07:42],169
really talking about actual you know a
work thing in this guy’s like a you know

108
[00:07:42],169 –> [00:07:45],139
i’m going to disney here you’re the
you’re the person and ask you a couple

109
[00:07:45],139 –> [00:07:49],909
questions and I answer them as like you
know from the enthusiasm in your voice i

110
[00:07:49],909 –> [00:07:51],259
can tell that you really love it

111
[00:07:51],259 –> [00:07:54],379
we get through the conference call and
then five minutes after the conference

112
[00:07:54],379 –> [00:07:55],849
call ended

113
[00:07:55],849 –> [00:08:02],539
not my boss but my boss’s boss who was
on the call called me and said what are

114
[00:08:02],539 –> [00:08:07],279
you doing here at least risk because
it’s really interesting like you don’t

115
[00:08:07],279 –> [00:08:11],300
have to take that he was like no no
you’re an excellent employee we love you

116
[00:08:11],300 –> [00:08:14],990
but but you know it could tell you like
doing this other thing this is anything

117
[00:08:14],990 –> [00:08:15],830
better

118
[00:08:15],830 –> [00:08:21],649
why are you here he’s like dude I’m
gonna miss you i would totally

119
[00:08:21],649 –> [00:08:24],259
understand what you find so like I
thought about it like a month later I

120
[00:08:24],259 –> [00:08:27],529
did give them i notice that he’s like
look I’m going to try and talk you out

121
[00:08:27],529 –> [00:08:32],719
of it that’s it was really interesting
it is like you don’t take this the wrong

122
[00:08:32],719 –> [00:08:34],729
way but what are you doing here

123
[00:08:34],729 –> [00:08:41],659
did they know about your book in the
world yeah so it’s funny my so my so not

124
[00:08:41],659 –> [00:08:46],970
only my boss’s boss but I’m not gonna
I’m not gonna mention any names but it’s

125
[00:08:46],970 –> [00:08:50],540
nice work for American Express within
within the American Express leadership

126
[00:08:50],540 –> [00:08:56],120
organization one of the top ten
executives came to me for help a couple

127
[00:08:56],120 –> [00:09:00],589
of times with family trips so everyone
in my leadership team you know for my

128
[00:09:00],589 –> [00:09:04],550
boss to my boss’s boss to my boss’s
boss’s boss I don’t think the CIO

129
[00:09:04],550 –> [00:09:08],269
actually do what I did but certainly
within the if they they had a general

130
[00:09:08],269 –> [00:09:10],339
idea of what i did and i will tell you
what these people to the website

131
[00:09:10],339 –> [00:09:14],449
everything all the other thing is in
this was super cool i had one boss I was

132
[00:09:14],449 –> [00:09:16],189
a decent enough employee

133
[00:09:16],190 –> [00:09:20],000
he never no one ever actually kept track
of my vacation time and I don’t do that

134
[00:09:20],000 –> [00:09:23],720
actually when I run to come no one no
Americans first ever kept track of my

135
[00:09:23],720 –> [00:09:27],140
vacation time sick time anything like
that the idea was if you need the time

136
[00:09:27],140 –> [00:09:30],410
you took it if you and obviously when
there were things that needed to be done

137
[00:09:30],410 –> [00:09:34],910
urgently you would stay to get it done
and in the interval workout but it was

138
[00:09:34],910 –> [00:09:37],969
great working for them but time to move
on to this stuff funny when you got

139
[00:09:37],970 –> [00:09:42],20
started as a full-time job was it
difficult to ramp up into a full-time

140
[00:09:42],20 –> [00:09:43],100
position with it

141
[00:09:43],100 –> [00:09:46],550
yeah you know in terms of doing the work
no not yet

142
[00:09:46],550 –> [00:09:51],530
I workaholic anywhere they like the job
the thing that was hardest was leading

143
[00:09:51],530 –> [00:09:56],30
people so you in the role that I had
before I was sort of an individual

144
[00:09:56],30 –> [00:10:01],160
contributor ahead i had a group of
people that I advised on technical

145
[00:10:01],160 –> [00:10:04],370
matters but they weren’t my direct
reports right they weren’t my employees

146
[00:10:04],370 –> [00:10:07],730
there something else employees and I was
sort of like the person that they came

147
[00:10:07],730 –> [00:10:12],320
to protecting support in there were in
you know anytime between 1,500 of them

148
[00:10:12],320 –> [00:10:15],860
my days were full but it’s different
when people report directly to you

149
[00:10:15],860 –> [00:10:23],510
there’s much more personality stuff
there so learning how to be a good boss

150
[00:10:23],510 –> [00:10:27],860
we’re going to be a good boss was was
took took more than a year and I didn’t

151
[00:10:27],860 –> [00:10:32],210
think it would take that long ago that
grossly underestimated that but you know

152
[00:10:32],210 –> [00:10:35],900
what i had the basic policies down like
again I treat everybody like an adult

153
[00:10:35],900 –> [00:10:38],930
and gonna keep track on vacation to
protect everything like that you need

154
[00:10:38],930 –> [00:10:42],349
time to time but if you know if I need
to call you at six a.m. on a sunday

155
[00:10:42],350 –> [00:10:44],180
morning because the websites down

156
[00:10:44],180 –> [00:10:47],750
I’m gonna call you when it’s all going
to work out but just dealing with giving

157
[00:10:47],750 –> [00:10:51],740
people feedback in direction and
accepting feedback from them that took a

158
[00:10:51],740 –> [00:10:55],940
lot longer to get to a point where I’m
comfortable with it now I think I’m

159
[00:10:55],940 –> [00:10:57],200
decent at it now

160
[00:10:57],200 –> [00:11:01],730
not great by any means but it certainly
that when Henry was our first employee

161
[00:11:01],730 –> [00:11:05],60
apt cuz I didn’t know what the hell I
was doing it and you know it was his

162
[00:11:05],60 –> [00:11:09],20
boss that was talking sharps hard on him
but uh you know I’ve got better over the

163
[00:11:09],20 –> [00:11:12],829
years so well you know getting old–like
wine it gets better with time

164
[00:11:13],370 –> [00:11:18],170
yeah you know it and iikind understand
this I I apparently talk to my people

165
[00:11:18],170 –> [00:11:22],640
the people i work with american express
and including the people that were you

166
[00:11:22],640 –> [00:11:26],930
know above me and I’m like this stuff
the policies that corporate America put

167
[00:11:26],930 –> [00:11:29],810
in place might look idiotic

168
[00:11:29],810 –> [00:11:32],540
you know when you join a company might
wonder why you know why does the company

169
[00:11:32],540 –> [00:11:35],810
do this for not allow this but once you
once you sort of your leadership

170
[00:11:35],810 –> [00:11:39],859
position you kind of understand where it
all comes from the other interesting

171
[00:11:39],860 –> [00:11:44],60
thing that I that I realized this took
this took a long time to was you really

172
[00:11:44],60 –> [00:11:48],50
can’t focus on more than two or three
things at a time

173
[00:11:48],50 –> [00:11:52],790
ideally the numbers too so you know when
you when you start a company when you’re

174
[00:11:52],790 –> [00:11:55],250
running your own business there might be
you know 60 things that need your

175
[00:11:55],250 –> [00:11:56],29
attention

176
[00:11:56],29 –> [00:12:00],620
I can focus on two of them and the you
have to keep the most important things

177
[00:12:00],620 –> [00:12:05],240
the sort of this is like a management
book doesn’t have a little bit yeah but

178
[00:12:05],240 –> [00:12:08],540
you know but like so for us you know the
I’ve always always measured the

179
[00:12:08],540 –> [00:12:11],839
company’s success in terms of revenue
how much money we make

180
[00:12:11],839 –> [00:12:16],700
and for start-up in money is important
so we are realizing that that means that

181
[00:12:16],700 –> [00:12:22],610
the focus is on generating revenue so we
look at metrics on that every day and so

182
[00:12:22],610 –> [00:12:25],250
I know what that mean thing there is
just that the couple of things that you

183
[00:12:25],250 –> [00:12:28],310
need to focus on you need focus on that
other stuff to delegate and I think

184
[00:12:28],310 –> [00:12:31],339
that’s where a lot of people fail at
things they don’t tell you where I’m

185
[00:12:31],339 –> [00:12:34],339
perfectly comfortable delegating things
to people so i think part of it is

186
[00:12:34],339 –> [00:12:38],839
pretty good right people that we should
be at CNBC yeah that’s the thing we have

187
[00:12:38],839 –> [00:12:42],260
we have great people in the you know the
thing that I the thing that I really

188
[00:12:42],260 –> [00:12:47],569
look for in people everything that I
appreciate is the people who are willing

189
[00:12:47],570 –> [00:12:51],650
to take on tasks that are outside of
their comfort zone the beginning of last

190
[00:12:51],650 –> [00:12:56],510
year I told one of our developers Sarah
developer the spoons and look look we

191
[00:12:56],510 –> [00:12:59],569
have a certain kind of architecture
right now we’re on one computer with

192
[00:12:59],570 –> [00:13:04],460
some redundancy built in but you know I
want to move to the Amazon Cloud and her

193
[00:13:04],460 –> [00:13:07],40
obvious response and and i said i want
you to do it

194
[00:13:07],40 –> [00:13:10],130
you’re gonna need it it’s there had
absolutely no idea she had no experience

195
[00:13:10],130 –> [00:13:14],240
with amazon cloud it’s a whole different
architecture whole new ball of wax doing

196
[00:13:14],240 –> [00:13:17],720
things that should never done before
look figured out it’s not that hard

197
[00:13:17],720 –> [00:13:23],660
haha she did it right so so somebody who
is typically a coder a good one but you

198
[00:13:23],660 –> [00:13:26],420
have to learn this whole other set of
architecture skills that you never had

199
[00:13:26],420 –> [00:13:29],959
and she did it she pulled it off and now
were you don’t want too much better

200
[00:13:29],959 –> [00:13:32],869
architecture but that’s sort of thing
that I did I appreciate his employer

201
[00:13:32],870 –> [00:13:36],920
like tomorrow I could ask you Joe if
you’re my employee join need you to

202
[00:13:36],920 –> [00:13:40],849
figure out a way where we can measure
how much the average meal costs or how

203
[00:13:40],850 –> [00:13:43],580
much the average purchases at the
emporium on Main Street I

204
[00:13:43],580 –> [00:13:46],730
have no idea how you’re gonna do it but
I have faith that you’re gonna do it

205
[00:13:46],730 –> [00:13:50],990
come to me if you need help I could do
that for you yeah I mean you know it so

206
[00:13:50],990 –> [00:13:54],200
and you know how would you do it if I
told you Joe yeah tell me tell me you

207
[00:13:54],200 –> [00:13:57],590
know when / when people go to the
register at the Emporium how much they

208
[00:13:57],590 –> [00:14:00],860
spend on average how do you figure that
this is actually a question that we got

209
[00:14:00],860 –> [00:14:03],890
next I’ll tell you how we did it one of
two ways one I would have to just go

210
[00:14:03],890 –> [00:14:09],410
chill in the Emporium for for a few
hours a day for not a bad idea and just

211
[00:14:09],410 –> [00:14:10],550
take a look

212
[00:14:10],550 –> [00:14:14],689
you know your eyes managers register
plates through the door I would get your

213
[00:14:14],690 –> [00:14:18],560
surveys if they have any kind of
information like that then you aggravate

214
[00:14:18],560 –> [00:14:21],469
the information and that’s when you
start playing with the numbers to figure

215
[00:14:21],470 –> [00:14:25],520
out averages and maybe find out
information you didn’t even realize you

216
[00:14:25],520 –> [00:14:27],770
could figure out with that kind of
information

217
[00:14:27],770 –> [00:14:31],10
interesting we didn’t even take an
approach that so that’s pretty good

218
[00:14:31],10 –> [00:14:35],420
we ended up picking up her seat off the
ground when people to the morning to be

219
[00:14:35],420 –> [00:14:37],250
hundreds of them

220
[00:14:37],250 –> [00:14:41],210
dude you have no idea how how inaccurate
people are when they’re throwing away

221
[00:14:41],210 –> [00:14:43],10
receipts until you stand by the
important

222
[00:14:43],10 –> [00:14:48],230
yes hundreds per day well you don’t need
ever see to return things there so you

223
[00:14:48],230 –> [00:14:52],130
could just use your credit card so yes
really no reason to keep the receipt

224
[00:14:52],130 –> [00:14:56],660
yeah so yeah so we just we average them
all out and out whether that’s a we

225
[00:14:56],660 –> [00:14:59],420
think it’s a representative sample
because you know i don’t think people

226
[00:14:59],420 –> [00:15:03],199
who spend more would have better aim if
anything you think that the smaller

227
[00:15:03],200 –> [00:15:05],930
purchases would tend to be introduced to
throw away because you know they’re not

228
[00:15:05],930 –> [00:15:08],449
gonna return it but anyways an
interesting idea i’m sure would have

229
[00:15:08],450 –> [00:15:12],110
picked up on that it being at the
Emporium and noticing that people are

230
[00:15:12],110 –> [00:15:14],750
just throwing the receipts out like as
soon as they walk out the door by

231
[00:15:14],750 –> [00:15:18],200
mistake in mystic mountain biking we
were dumpster diver picking off the

232
[00:15:18],200 –> [00:15:21],800
ground it’s like we’re reaching into the
the trash cans as sort of an interesting

233
[00:15:21],800 –> [00:15:25],640
thing but that’s that’s what we look for
in an employee’s people are willing to

234
[00:15:25],640 –> [00:15:29],750
you know do the things that are required
of them even if it’s not in their

235
[00:15:29],750 –> [00:15:34],280
comfort zones so you sound like an
awesome boss and I’m getting there

236
[00:15:34],280 –> [00:15:40],459
I’m better than I was perfectly so
moving along with there any roblox with

237
[00:15:40],460 –> [00:15:44],690
all this I guess who wrote major robots
that you hit with switching over you

238
[00:15:44],690 –> [00:15:48],770
kind of touched on some of them but was
there any real big roadblocks we going

239
[00:15:48],770 –> [00:15:54],140
full-time know you know the idea i’m
perfectly happy to you know wait a bit

240
[00:15:54],140 –> [00:15:56],800
five or six o’clock every morning and be
in the office by seven

241
[00:15:56],800 –> [00:16:01],000
it’s the leaving work that’s difficult
for me so that respect and if you’re

242
[00:16:01],000 –> [00:16:03],610
gonna be a workaholic you should work
for yourself

243
[00:16:03],610 –> [00:16:08],709
the only really impact so far is that
sometimes the travel takes me away from

244
[00:16:08],709 –> [00:16:13],449
my family you know more than more than I
think most people it’s almost like being

245
[00:16:13],450 –> [00:16:19],660
on the road for a for a regular company
so there’s there are times when you know

246
[00:16:19],660 –> [00:16:23],319
you for example universal is going to
open diagon alley right and they’re

247
[00:16:23],320 –> [00:16:25],959
going to open it i’m just making this up
but they’re gonna open it on the

248
[00:16:25],959 –> [00:16:29],768
thursday friday saturday sunday that’s
when the median is gonna be act have to

249
[00:16:29],769 –> [00:16:33],459
be 230-430 friday saturday sunday right
regardless of whether that impacts my

250
[00:16:33],459 –> [00:16:38],229
family or my family commitments or stuff
like that sometimes that’s that that’s

251
[00:16:38],230 –> [00:16:43],240
the part let’s think the most but you
know during summers and stuff like that

252
[00:16:43],240 –> [00:16:46],570
it works out then obviously everyone
everyone gets to come along and there’s

253
[00:16:46],570 –> [00:16:50],950
been instances where we’ve done really
great research trips involving the

254
[00:16:50],950 –> [00:16:54],220
entire family so that’s not bad so
hopefully in the end it all evens out

255
[00:16:54],220 –> [00:16:57],820
and don’t think it has yet but it’s
getting closer

256
[00:16:57],820 –> [00:17:01],570
well you seem to do a pretty good job of
balancing all these different things

257
[00:17:01],570 –> [00:17:07],89
together between the podcast the full
time job and I another full-time job on

258
[00:17:07],89 –> [00:17:10],359
top of that era before going on to just
one full-time job

259
[00:17:10],359 –> [00:17:16],208
yes or electric vacation in exactly 10
job so has a laser beam any parts that

260
[00:17:16],209 –> [00:17:18],850
of your dream that haven’t quite worked
out yet

261
[00:17:18],849 –> [00:17:25],149
I thought by now we would have expanded
to other non Disney destinations so the

262
[00:17:25],150 –> [00:17:30],280
the the pace at which things happen sort
of hasn’t lived up to my dreams but

263
[00:17:30],280 –> [00:17:33],550
again that was you know I was one things
to be done tomorrow

264
[00:17:33],550 –> [00:17:36],700
that’s you know I think eventually we’ll
we’ll start covering other destinations

265
[00:17:36],700 –> [00:17:40],419
beyond disney especially with the travel
tools that we developed I thought we

266
[00:17:40],419 –> [00:17:42],820
would have done you know last year and
this year we haven’t done it yet but

267
[00:17:42],820 –> [00:17:47],559
hopefully 2015 that’s sort of the big
thing I’m I’m always anxious to take to

268
[00:17:47],559 –> [00:17:48],940
get things done and move on

269
[00:17:48],940 –> [00:17:52],840
that’s sort of the let’s put a curse on
a blessin yeah you seem to have really

270
[00:17:52],840 –> [00:17:56],949
been able to do that since you know
going full time I mean very rapidly it

271
[00:17:56],950 –> [00:18:00],370
seem like you’re going from just disney
world and disneyland now the universal

272
[00:18:00],370 –> [00:18:03],790
or sold increase line definitely at
Universal Studios Hollywood this year

273
[00:18:03],790 –> [00:18:07],450
because they’re going to do harry potter
next year and then beyond that we’re

274
[00:18:07],450 –> [00:18:10],490
sort of trying to figure out whether we
stay in the theme park business

275
[00:18:10],490 –> [00:18:14],000
do things like disneyland paris and
tokyo disneyland or whether we branch

276
[00:18:14],000 –> [00:18:18],559
out and do things like washington DC New
York Paris London will you have a vegas

277
[00:18:18],559 –> [00:18:22],280
book right we have a vegas book and
we’ve talked about doing a Vegas app

278
[00:18:22],280 –> [00:18:25],610
that we’re trying to figure out is what
people would want out of the app that

279
[00:18:25],610 –> [00:18:29],870
can’t be . from the book like what would
the travel tools be obviously you can do

280
[00:18:29],870 –> [00:18:34],250
touring plans especially interesting we
we’ve done touring plans of the vegas

281
[00:18:34],250 –> [00:18:38],660
casinos and if anybody wants them to
drop me a line through there were a

282
[00:18:38],660 –> [00:18:44],780
couple years ago but one of the things
that we realized was that a lot of

283
[00:18:44],780 –> [00:18:49],639
people go to Vegas really just to walk
around like forty percent this forever

284
[00:18:49],640 –> [00:18:53],270
and some estimates forty percent of the
people who once they’re done gambling

285
[00:18:53],270 –> [00:18:56],360
are you know besides gambling one of the
things that they go for is literally

286
[00:18:56],360 –> [00:19:00],169
just to see the casinos in the
architecture in the casino so we did

287
[00:19:00],170 –> [00:19:05],270
touring plans of all the casinos on the
strip including all of the you know the

288
[00:19:05],270 –> [00:19:08],960
pool areas which some of them are very
very pretty and then things like where

289
[00:19:08],960 –> [00:19:12],860
to find Elvis at the MGM and things like
that and that was a that was a lot of

290
[00:19:12],860 –> [00:19:16],520
fun but it’s that you’ve been to Vegas
right you know i have it i think i’m

291
[00:19:16],520 –> [00:19:19],670
supposed to go this summer though you
should totally go it’s when you go let

292
[00:19:19],670 –> [00:19:25],910
me know it’s it’s huge it’s in it’s a
ton of walking way more walking it’s

293
[00:19:25],910 –> [00:19:30],980
like disney world in terms of walking so
just give an example so the Caesars

294
[00:19:30],980 –> [00:19:35],570
Palace is roughly across the street from
the venetian in the Palazzo their mean

295
[00:19:35],570 –> [00:19:39],678
maybe like not quite catty-corner but
you know close if you park across the

296
[00:19:39],679 –> [00:19:43],880
street on Las Vegas Boulevard from each
other if you park at the Caesars Palace

297
[00:19:43],880 –> [00:19:45],140
parking lot

298
[00:19:45],140 –> [00:19:49],880
it’s a mile-and-a-half walk across the
street to the venetian a mile-and-a-half

299
[00:19:49],880 –> [00:19:54],170
it’s farther around then it is going
from one of the world showcase all the

300
[00:19:54],170 –> [00:19:58],370
way around it again making a circle
that’s only one of the quarter miles so

301
[00:19:58],370 –> [00:20:02],330
imagine walking all the world showcase
that wouldn’t even get you across the

302
[00:20:02],330 –> [00:20:03],590
street in Las Vegas

303
[00:20:03],590 –> [00:20:06],678
yeah it’s crazy so the Torre plays that
we have we broke up into four sections

304
[00:20:06],679 –> [00:20:13],640
like sort of north east side of the
strip southeast Southwest Northwest so

305
[00:20:13],640 –> [00:20:16],970
that’s a there’s a lot of fun and we’re
trying to figure out what other things

306
[00:20:16],970 –> [00:20:20],419
we might do for Vegas because there’s
not really publicly there’s a monorail

307
[00:20:20],419 –> [00:20:23],840
but there’s not really a public
transportation in vegas and there’s this

308
[00:20:23],840 –> [00:20:26],870
ton of stuff to see their shows and
things like that there is a

309
[00:20:26],870 –> [00:20:30],199
rollercoaster there isn’t there are
couple the others and there’s one of the

310
[00:20:30],200 –> [00:20:34],70
stratosphere this one a new york new
york there’s the new ferris wheel which

311
[00:20:34],70 –> [00:20:39],320
is at its really a stop by there are a
couple weeks ago

312
[00:20:39],950 –> [00:20:44],299
it’s sort of like the London Eye first
one but you’ve got I think up to 24

313
[00:20:44],299 –> [00:20:48],918
people so your knees like sealed air
conditioned capsules that go around the

314
[00:20:48],919 –> [00:20:54],350
first will it takes 30 minutes to go all
the way around and so you’re kind of

315
[00:20:54],350 –> [00:20:59],90
stuck with those 24 people for 4 30
minutes so if you get a group of people

316
[00:20:59],90 –> [00:21:01],520
you like or if you have a big enough
group and you can take up an entire

317
[00:21:01],520 –> [00:21:07],10
Castle that’s a lot of fun if you’re
stuck on there with a bunch of drunk you

318
[00:21:07],10 –> [00:21:08],658
know 18 year olds who news

319
[00:21:08],659 –> [00:21:13],39
this is the first time to Vegas you know
and one of them starts throwing up then

320
[00:21:13],39 –> [00:21:17],29
all of a sudden something pleasant so it
really comes down to who you ride with

321
[00:21:17],29 –> [00:21:21],890
also its way better at night so situated
with the strip and so you can see a lot

322
[00:21:21],890 –> [00:21:25],130
of the strip during the day there’s a
lot of sort of bleak bleak desert look

323
[00:21:25],130 –> [00:21:29],59
although you could see the airplanes
land McCarran Airport is quite beyond

324
[00:21:29],59 –> [00:21:33],230
the strip but it’s way better at night
was another idea would be and I don’t

325
[00:21:33],230 –> [00:21:36],590
know what the percentage of people that
are going to Las Vegas they have dinner

326
[00:21:36],590 –> [00:21:39],379
reservations but what if you did like
wait times for dinner

327
[00:21:39],380 –> [00:21:42],770
yeah look at the buffet yeah I know it
sounds like funny other there is

328
[00:21:42],770 –> [00:21:45],980
actually a line to get in the buffet
that the more popular places so that’s

329
[00:21:45],980 –> [00:21:52],850
sort of an idea buffet lines that’s what
should be the buffet line that’s the

330
[00:21:52],850 –> [00:21:57],110
idea for the that’s not a bad idea how
you get that one for free line thanks i

331
[00:21:57],110 –> [00:22:02],479
appreciate you anytime so if you were
stranded on a deserted island with your

332
[00:22:02],480 –> [00:22:03],260
family

333
[00:22:03],260 –> [00:22:06],950
what three things couldn’t you live
without me and so I actually had this

334
[00:22:06],950 –> [00:22:11],750
conversation with Laurel the other day
one would be a computer like whistle or

335
[00:22:11],750 –> [00:22:15],169
if I don’t know how we got a subject but
Lorelei we’re talking about solitary

336
[00:22:15],169 –> [00:22:21],80
confinement right in jail and everything
we are listening to NPR we’re going

337
[00:22:21],80 –> [00:22:25],520
through old photo album from the family
anyway with Lorelei it came to the

338
[00:22:25],520 –> [00:22:28],399
conclusion that software doesn’t sound
all that bad because we’re both

339
[00:22:28],399 –> [00:22:31],879
introverts right so if you’re an
introvert right if you like being by

340
[00:22:31],880 –> [00:22:35],840
yourself how bad really is solitary
confinement and I was like you know they

341
[00:22:35],840 –> [00:22:37],490
would find a computer

342
[00:22:37],490 –> [00:22:40],460
and they put me in solitary confinement
obvious like this my family everything

343
[00:22:40],460 –> [00:22:43],460
but but that wouldn’t be too bad right

344
[00:22:44],59 –> [00:22:48],410
so being without a computer would be the
bad thing i would need coffee because i

345
[00:22:48],410 –> [00:22:50],540
don’t think you want to see me without
coffee

346
[00:22:50],540 –> [00:22:56],389
what’s the third thing that I would need
hmm if you like the professor on

347
[00:22:56],390 –> [00:22:59],780
gilligan’s island or i’d need some
mechanism the sunscreen come with my

348
[00:22:59],780 –> [00:23:04],40
Island you can make it out of coconuts
game that’s true victory could you

349
[00:23:04],40 –> [00:23:04],850
cooking oil

350
[00:23:04],850 –> [00:23:08],360
yeah i think that works is that the
opposite now I think it’s actually

351
[00:23:08],360 –> [00:23:11],570
suntanning you have to get the sunscreen
but let’s assume that some screens there

352
[00:23:11],570 –> [00:23:15],169
that have aloe vera or something on my
own to make mud that’s true yeah that’s

353
[00:23:15],170 –> [00:23:21],350
what rhinos do when I go with em a
pirate outfit that’s what I’d go with it

354
[00:23:21],350 –> [00:23:26],59
just just for when people came up came
to came to rescue me like get off my

355
[00:23:26],59 –> [00:23:29],840
Island gonna go with that

356
[00:23:29],840 –> [00:23:32],840
ok it’s a good thanks

357
[00:23:32],840 –> [00:23:37],100
so what are your dreams for the future
look like my ultimate dream is I’d

358
[00:23:37],100 –> [00:23:40],969
really like to update the unofficial
guide to Paris I had this had this idea

359
[00:23:40],970 –> [00:23:45],920
for the guide where I would go live in
Paris for a year and stated different

360
[00:23:45],920 –> [00:23:51],559
hotel every night so 365 hotels in 365
days think about the things you could do

361
[00:23:51],559 –> [00:23:54],379
with that you can look at calendar add a
thing besides all the reviews of the

362
[00:23:54],380 –> [00:23:58],160
hotels right and sort of sort of getting
to know all of the different

363
[00:23:58],160 –> [00:24:02],120
neighborhoods in Paris really well you
could write a book about just the

364
[00:24:02],120 –> [00:24:06],979
experience let alone writing a book
about the hotels but with we have a dog

365
[00:24:06],980 –> [00:24:12],20
and cat so bring the pets along for 365
days let alone borel probably would not

366
[00:24:12],20 –> [00:24:13],639
want it

367
[00:24:13],640 –> [00:24:20],179
lord I want to stay in a hotel for 365
days but still i think i’d like to go up

368
[00:24:20],179 –> [00:24:22],910
the unofficial guide to Paris something
we could do something interesting there

369
[00:24:22],910 –> [00:24:28],10
that’s sort of my big dream I that is a
very big dream i hope you get them and I

370
[00:24:28],10 –> [00:24:30],740
mean it takes a lot of money to make
these dreams come true

371
[00:24:30],740 –> [00:24:33],679
you don’t appreciate it so any last
thoughts you’d like to share I

372
[00:24:33],679 –> [00:24:36],920
appreciate the time if anybody has any
questions about anything makes from the

373
[00:24:36],920 –> [00:24:42],590
contact me I how about some Twitter
Facebook websites seattle and portland

374
[00:24:42],590 –> [00:24:48],470
test on twitch past 10,000 followers on
Twitter and happy with that talent esta

375
[00:24:48],470 –> [00:24:50],900
on Twitter I email address lantern

376
[00:24:50],900 –> [00:24:56],270
lens.com website is of course xxx.com
and on iTunes

377
[00:24:56],810 –> [00:25:01],40
it’s the unofficial guide Disney douche
podcast with jim hill forgot to even

378
[00:25:01],40 –> [00:25:04],220
mention that i love that so home
kitchens awesome

379
[00:25:04],220 –> [00:25:09],200
that’s a shame were recording with him
soon he’s one of things we do every year

380
[00:25:09],200 –> [00:25:12],860
for the official guide is James a series
of stories for us and what that

381
[00:25:12],860 –> [00:25:17],60
typically we typically produce this I
get on the phone with Jim and and yeah

382
[00:25:17],60 –> [00:25:21],470
you sort of walking through different
areas of the park and a sort of jog his

383
[00:25:21],470 –> [00:25:24],770
memory about me with stories or what
he’s heard about what’s coming up and

384
[00:25:24],770 –> [00:25:28],879
it’s one of the best parts of running
the book every year so we decided to

385
[00:25:28],880 –> [00:25:32],780
keep that format but recorded show and
do it as a podcast and we do we do the

386
[00:25:32],780 –> [00:25:36],139
first one live in the magic kingdom will
actually walk through the what magic

387
[00:25:36],140 –> [00:25:41],540
kingdom and did a series of stories and
hysterical so we’ve we’ve done about 60

388
[00:25:41],540 –> [00:25:46],520
of them 65 that sort of irregular it
depends a lot of it depends on when when

389
[00:25:46],520 –> [00:25:50],210
Jim schedule my schedule mesh especially
in the spring when we’re all traveling

390
[00:25:50],210 –> [00:25:55],400
to produce new content that’s kind of
tough but it’s a lot of fun lot of fun

391
[00:25:55],400 –> [00:25:58],580
yeah it’s a lot of fun to listen to and
i would recommend to anybody who wants

392
[00:25:58],580 –> [00:26:03],320
the either here good story or loves
Disney appreciate thank you so well

393
[00:26:03],320 –> [00:26:06],260
thank you very much for coming on the
show line i really appreciate it

394
[00:26:06],260 –> [00:26:10],610
appreciate deprecated takes thank you
for joining us for this episode of the

395
[00:26:10],610 –> [00:26:12],800
dreamers podcast

396
[00:26:12],800 –> [00:26:18],649
follow us on twitter and dreamers
podcast join us on facebook at

397
[00:26:18],650 –> [00:26:25],100
facebook.com slash dreamers podcast if
you or someone you know would like to be

398
[00:26:25],100 –> [00:26:30],350
a guest on the dreamers podcast please
send an email to j and j parr . comb

399
[00:26:30],350 –> [00:26:35],870
this podcast is copyright 2014 by j parr
. comb

400
[00:26:44],370 –> [00:26:56],879
my name is Elle and I’m Joyce and we’re
huge disneyland fans in fact we love the

401
[00:26:56],880 –> [00:27:01],200
Disneyland Resort so much we host a
podcast dedicated to the happiest place

402
[00:27:01],200 –> [00:27:03],510
on earth to share that passion with
others

403
[00:27:03],510 –> [00:27:08],940
that’s right on our show tales from the
mouse house disneyland podcast we share

404
[00:27:08],940 –> [00:27:12],720
current resort news some tips and tricks
we’ve learned over the years to help

405
[00:27:12],720 –> [00:27:17],280
make your disneyland resort vacation the
most magical experience ever

406
[00:27:17],280 –> [00:27:21],450
we uncover little-known and often
overlooked gems we like to call hidden

407
[00:27:21],450 –> [00:27:25],530
treasures and even review the
attractions and places to eat and make

408
[00:27:25],530 –> [00:27:30],510
the Disneyland Resort so much fun and if
that wasn’t enough we even share some

409
[00:27:30],510 –> [00:27:35],520
video episodes to help keep you in that
disney magic state of mind if you’re a

410
[00:27:35],520 –> [00:27:39],660
longtime fan of the disneyland resort or
you’ve just recently discovered the

411
[00:27:39],660 –> [00:27:44],40
magic this podcast is for you you can
find tales from the mouse house

412
[00:27:44],40 –> [00:27:50],190
disneyland podcast at
www.lnscaptioning.com and in itunes and

413
[00:27:50],190 –> [00:27:52],290
remember make it a Mickey day

Super Joe Pardo
Super Joe Pardo
A sixth-generation award-winning business coach who works with owners to help them build their business for their lifestyle. Click here to learn more about my story!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

TV CASTING CALL

Testimonials | Blog | Videos | Portfolio | Contact | Privacy

© 2019 234 Solutions All Rights Reserved