How NOT To Talk To Customers! April 18 2017 Vlog | Super Joe Pardo Professional Business Coach

How NOT To Talk To Customers! April 18 2017 Vlog

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Episode 18

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good morning all right so last night i

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was able to get a rough naming scheme

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for the packages that I wanted to create

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so that’s good um this morning I put

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said packages and pricing and everything

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on the website so you can you check that

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out stupid you a part of a calm /

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consulting the other thing that I was

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able to accomplish was really think you

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know giving more thought to how I’m

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going to create that video for for John

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um what i think i’m going to do or

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anyways i’m going to shoot the video

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here in the studio first just so we get

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it done so the story gets told then

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afterwards that’s what i want to go back

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and we’re going to shoot like me walking

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down the street I grew up on you know

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the house go over to the shop shoot them

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to the video of the shop um and and tell

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the story that way so yeah so that’s

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that’s the plan anyway this morning it’s

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like 530 or something like that anyway

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I’m going to jump on the elliptical and

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watch I was watching I don’t remember

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was less I camaros lunch because it’s

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been a few days now since I’ve done the

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elliptical so yeah I got to get back on

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that I think I finished the last 1i

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watched which was no no I think I’m i

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watch this one about john mcafee and the

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craziness that that guy was not sure

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well bull city I’m going to go to go

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check it out now just cuz i’m watching

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exit to the gift shop great message

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great everything I’m only about like 3.2

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miles in my run but only 630

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636 or something like that so I have a

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bit more time to go those are watching

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Europe in eight bits all about the chip

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tune phenomena and taking place in

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Europe I know they do it in America too

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but yeah check it out oh I got ended up

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getting five miles in time to go and get

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a shower hey where you going whoa end up

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you trying to get mommy

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call the policy mommy

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say mommy so I don’t think I got to talk

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about this yesterday see some pretty

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sure I didn’t talk about this yesterday

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um so the reason I didn’t get my car

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back yet today I got a phone call from

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someone that worked at the dealership

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and they were saying they were asking me

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a very peculiar question about do you

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care that the stitching on your steering

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wheel is red well yeah kinda I mean

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that’s what was installed in the car

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that’s what’s supposed to be there

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that’s that’s what supposed to be there

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so they were like well we have a white

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stitched steering wheel here that you

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could totally take it would be great and

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I was like well well first off why it’s

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gonna get dirty talk about white that’s

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just nothing in the interior of my car

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he’s like well it’s a limited edition

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steering wheel like volvio limited

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edition car too if goodbye stoppage

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steering wheel inside my red and black

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interior something that I really want so

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my point of bringing yourself is that

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when I and as the customer getting asked

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these types of questions when it was

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pretty obvious like the whole point of

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them taking the car to installed

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steering was to install the right

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steering wheel the red one the one that

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you know came with the car originally

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car only has 13,000 miles on it

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shouldn’t even be having the problems

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that’s having but does and that’s fine

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as long as you replace it well my point

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being is you shouldn’t be bringing this

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stuff up to the customer like oh well is

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it okay if we just don’t give you what

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you what you bought and what came with

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the car from the factory is that okay no

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of course it’s not okay I get it they

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get that they didn’t want to like how to

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send it back but the next step from that

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was well I gotta not need but the guy on

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the phone was like well I got to talk to

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the I gotta talk to the used car manager

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and find out this is going to be okay

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wait

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okay I guess you’re gonna have to keep

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the car a little longer I didn’t place

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the order I didn’t make the mistake it’s

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not my fault you know I just don’t

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understand the reasoning behind thinking

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to say things like that you know I I

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think trying to be helpful is one thing

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[Music]

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but in this case it wasn’t like it was

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my fault to begin with so why how is it

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going to be my fault going forward

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basically what i’m asking because

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[Music]

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because if I let them put that white

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stitching on there it is my problem

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going for because when i go to sell the

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car at some point now it’s my wrong

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because i got a black and of red

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interior with a white steering wheel now

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the car is white but that’s not no it’s

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not what I want it’s just now that’s

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okay I don’t need a one-of-a-kind that

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stands out know if something else was

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white in the car and say yeah all right

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whatever let’s roll with it was my other

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than the numbers on the dash let’s let’s

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go with it but even then the white

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stitching get dirty so quick so I’m not

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really that down for it

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so hopefully they’ll talk about today

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and say okay we place the order and

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we’ll have it tomorrow and you’ll be

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able to come pick up your car tomorrow

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I’m hopeful we’ll see also happy tax day

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I we got our taxes in find like the

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completion of the taxes about five days

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ago if you haven’t done your taxes yet I

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am sorry to hear that i hope that you

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know hope that you get big refunds we

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had some real fun games as the cool kids

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day all right so all my way to work

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really just just trying to think about

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what i want to talk about and how I want

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to cramp the story that goes into the

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video that will be going into the

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consulting beach yeah we’ll give it some

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thought just curious there’s any of you

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out there watching these vlogs had any

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of you experience things like that where

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you get an employee or manager that goes

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back and it’s like hey we we did it

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wrong we get our we guessed wrong I

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guess or we didn’t check the paperwork

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or whatever happened nothing really

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mattered but are you willing to take up

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for our mistakes does that happen to you

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I’d love to hear about that in the

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comments or on Facebook or at super dope

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are calm or wherever you’re watching

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this I’d love to hear about your story

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about a time where you were asked it

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just would it be okay be just accept the

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short coming that was presented and if

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you have get out leave it in the

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comments true alright so um yeah man i

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was really tired today what sorry got a

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bunch of stuffed on at work had a bunch

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of meetings and get a whole bunch of

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stuff and wasn’t remotely for lunch

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which I forgot to take video of you know

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going to chipotles like there’s just

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barely enough time for me to go get

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there eat and then come back and oh the

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other update is so much steering wheel

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they ordered a new one and they hope it

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will be here by thursday night they can

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get it put on maybe I friday i can get

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my car back which friday is an ideal

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since I don’t live I look like you know

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almost a half hour away each way but I

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work so much closer so really stinks i’m

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going to have to

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if that ends up being the case I had to

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wait until to get it back at it I’d

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actually rather get my car so i’m like

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call them back tomorrow and ask if I can

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do drop off mic drop off this loner and

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then come back on like monday and get my

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power back in the meantime I hope uh

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what else so tonight we’re going to I’m

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going to as we try to get Ava off the

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bed I need to first off wake up and then

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I need to start writing this script out

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and it sucks and I’m really tired and I

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really don’t really don’t feel like

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doing I really kind of want to lay down

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watch a little peep like you know TV or

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something and then go to sleep there’s

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just you know look up to Ruiz and i went

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to bed is a little too late and i think

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i woke up like once or twice in the

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middle of the night but i do gotta say

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my sleeping skies my sleeping pattern

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has been way better trying to go to bed

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earlier rather than like pushing it to

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the limit and then having able wake up

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like two hours in the meat being asleep

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and then trying to be awake in the

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morning so it’s been really really good

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and plus you know getting the workout in

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the morning is awesome too so and

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getting work done in the morning the

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thing is is in the morning i’m still

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just a little too tired like i can do

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some tests but i have trouble like

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really really focusing in on like

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long-form tasks like writing my book in

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the morning is really difficult for me

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it’s not something that i think that

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it’s really hard for me they like

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focusing at like four or five

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on that kind of 10 even though I just

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woke up you know it’s still like I just

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I just woke up so I’m hopeful that

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tomorrow I’ll be more week and I can get

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more done but if I can if I can wake up

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enough to even just get like work out

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the the outlines in script I’d be happy

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Oh on another note so one of the

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meetings I got to have today was with

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one of the my co-workers key and she is

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looking to put together a podcast for

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Camden of all the positive stuff that’s

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going on Camden speaking of which

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positive things there is an event the

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mayor of candidate is giving the key to

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the city to can’t think it’s a son a kid

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Nicholas last name but he’s apparently

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going to be getting drafted into the NFL

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in like in a couple days here on the 20

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any good clip 2 26 27 anyway on Monday

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they’re giving him the key to the city

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for for you know apparently he’s going

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[00:12:56],050 –> [00:13:02],140
to go like in the top 10 in the draft so

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which is pretty pretty awesome happy

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[00:13:02],140 –> [00:13:11],530
happy too happy to hear that anyway the

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reason I even know is because all I

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[00:13:11],530 –> [00:13:15],100
should know but the reason I know is

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[00:13:13],390 –> [00:13:16],630
because they’re they’re doing it on the

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[00:13:15],100 –> [00:13:19],180
New Jersey battleship and they asked for

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[00:13:16],630 –> [00:13:23],080
like you that will in a tour student or

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[00:13:19],180 –> [00:13:26],690
students that wanted to help volunteer

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[00:13:23],080 –> [00:13:31],100
at the event so we put it out there for

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[00:13:26],690 –> [00:13:35],210
for our people priorities to volunteer

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[00:13:31],100 –> [00:13:36],290
to go and do stuff like directing people

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[00:13:35],210 –> [00:13:38],930
and they’re going to give the network

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[00:13:36],290 –> [00:13:42],620
with with different people from from

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[00:13:38],930 –> [00:13:44],390
Camden in the area so anyway yeah so she

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[00:13:42],620 –> [00:13:48],620
so kids playing together this podcast

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[00:13:44],390 –> [00:13:50],360
which is a really awesome an awesome

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[00:13:48],620 –> [00:13:53],180
idea because I didn’t even realize but

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[00:13:50],360 –> [00:13:56],060
they had we had something called cam

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[00:13:53],180 –> [00:14:00],490
connect that hope works for bottle like

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[00:13:56],060 –> [00:14:03],050
provides is a it’s like a curated news

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[00:14:00],490 –> [00:14:05],390
anything revolt revolving around the

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[00:14:03],050 –> [00:14:07],550
city of Camden and a lot of times it’s

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[00:14:05],390 –> [00:14:08],960
not very positive things I mean Camden

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[00:14:07],550 –> [00:14:12],050
being one of the most dangerous cities

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[00:14:08],960 –> [00:14:16],460
in America routinely does not lend

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[00:14:12],050 –> [00:14:20],330
itself to you know positivity and

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[00:14:16],460 –> [00:14:24],080
positive news coming out of Camden so a

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[00:14:20],330 –> [00:14:26],270
really really cool idea and I’m happy

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[00:14:24],080 –> [00:14:29],890
that she wants to do but she reached out

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[00:14:26],270 –> [00:14:35],660
because you know obviously they have me

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[00:14:29],890 –> [00:14:37],160
as a podcaster here in working at hope

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[00:14:35],660 –> [00:14:40],400
works to ask all these kinds of

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[00:14:37],160 –> [00:14:42],560
questions too so so yeah so I got to

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answer a bunch of questions and it was a

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[00:14:42],560 –> [00:14:48],710
lot of you know just going through the

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basics of how to get started and what

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[00:14:48],710 –> [00:14:54],560
what they can do and how I can help them

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[00:14:50],450 –> [00:14:56],630
so I’m looking forward to that now I

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[00:14:54],560 –> [00:14:59],810
gotta go heat up some food for Ava and

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[00:14:56],630 –> [00:15:04],130
eat our food which I got a salad from

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[00:14:59],810 –> [00:15:05],120
wendy’s so there’s there’s that I don’t

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[00:15:04],130 –> [00:15:08],660
know if I’m going to do another update

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[00:15:05],120 –> [00:15:11],930
before I publish this will say but if I

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[00:15:08],660 –> [00:15:14],660
don’t um feel free to like and subscribe

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[00:15:11],930 –> [00:15:17],600
to this channel right like like the

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[00:15:14],660 –> [00:15:19],700
video subscribe be really awesome to

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[00:15:17],600 –> [00:15:23],030
help spread this journey with more

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[00:15:19],700 –> [00:15:26],950
people and looking forward to helping

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[00:15:23],030 –> [00:15:29],420
more people basically figure out and

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[00:15:26],950 –> [00:15:30],650
whether it’s in their business or if

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[00:15:29],420 –> [00:15:33],170
they should start a business or what

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[00:15:30],650 –> [00:15:35],570
business they should start you know

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[00:15:33],170 –> [00:15:37],850
being able to inspire people to do what

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[00:15:35],570 –> [00:15:39],620
it is that they really love is one of

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[00:15:37],850 –> [00:15:42],980
the things that I’ve loved doing all of

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[00:15:39],620 –> [00:15:46],960
my life since I was little so so yeah

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[00:15:42],980 –> [00:15:46],960
like and subscribe is the awesome

Super Joe Pardo
Super Joe Pardo
A sixth-generation award-winning business coach who works with owners to help them build their business for their lifestyle. Click here to learn more about my story!

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